Refund Policy

NEXA is provided by Swiftshift Lda, registered in Portugal.

30-day money-back guarantee

If you're not happy with NEXA Plus, Pro or Family, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Refunds are processed by our payment partner and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order, or contact us at wearenexusltd@gmail.com and we'll help.

Cancelling

You can cancel anytime from the Plan tab in the app ("Manage billing"). You keep your paid features until the end of the current paid month and won't be charged again.

This policy works alongside Paddle's Refund Policy and does not affect your legal rights as a consumer.